Privacy policy


Privacy Policy


Last updated: 16 February 2026


Kiera Jane Studio respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect


When you use our website, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order details
  • Payment information (processed securely via our payment provider)
  • Website usage data (via analytics tools)

If you sign up for 10% off or join our VIP list, we collect your email address and, if you choose, your phone number.



2. How We Use Your Information


We use your information to:

  • Process and fulfil orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing emails (only if you opt in)
  • Send SMS updates and offers (only if you provide consent)
  • Improve our website and customer experience
  • We do not send daily messages or spam. You can unsubscribe at any time.



3. Email & SMS Marketing


If you subscribe to our newsletter or VIP club:
Your email address and/or phone number is stored securely via Omnisend.
You may receive updates about restocks, new collections, and special offers.

You can unsubscribe from emails via the link in any message.

You can opt out of SMS marketing at any time by following the instructions in the message.

We only send marketing communications if you have given clear consent.



4. Third-Party Services


We use trusted third-party providers to operate our business, including:

  • Big Cartel (website platform)
  • Omnisend (email and SMS marketing)
  • Payment processors (such as Stripe or PayPal)
  • Shipping providers
  • Analytics tools (such as Google Analytics)
  • These providers process your data according to their own privacy policies.

We never sell your personal information.



5. Data Retention


We retain order information for up to 7 years for tax and legal purposes.

Marketing data is kept until you unsubscribe or request deletion.



6. Your Rights (UK & EU Customers)

  • Under GDPR, you have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing at any time

To exercise these rights, contact us at:
[email protected]



7. Data Security


We take reasonable steps to protect your personal information and use secure third-party platforms to process payments and store marketing data.


8. Contact


If you have any questions about this Privacy Policy or your personal data, please contact:


Kiera Jane Studio

Email: [email protected]